"Late buses, long wait times, missed appointments: These may be new issues for commuters riding the LRT, but Para Transpo riders already know that feeling all too well.
“LRT [riders] have been complaining for two months, but Para Transpo riders have been complaining for years,” said John Redins, a long-time Para Transpo rider and advocate for accessible transport.
Para Transpo is a reservation-only bus service for Ottawa residents who cannot take conventional transit because of a disability. It is run by OC Transpo, the city’s public transit agency. Passengers pay $3.60 for a standard ride.
People who use the service don’t like the booking system, its scheduling process or its often-delayed buses. Fed-up Para Transpo riders are now mobilizing to press for better service."