Accessibility
A.O.D.A. 2005
Our Commitment to
Serve All Customers
Mulmer Service Ltd. is wholly committed to excellence in serving all customers including people with disabilities.
Assistive Devices
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We will ensure that all staff operating vehicles equipped with assistive devices (e.g. a wheelchair lift) are well trained and familiar with said device
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MSL encourages the use of personal assistive devices (e.g. walkers, canes, oxygen tanks) on our vehicles
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It is our commitment to provide accessible transportation to all customers regardless of physical ability.
Communication
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We will make certain that our staff are able to communicate with people with disabilities in a way that takes into account a multitude of barriers, using both oral communication and written communication
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All official MSL signage is visible and readable
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Our website is accessible and legible
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Appropriate signage is visible on all wheel-chair designated buses
Support Persons
MSL encourages the presence of a support worker or aid to accompany all persons with disabilities on our vehicles
Staff and Training
All staff training includes:
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An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the customer service standard
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Our commitment to provide accessible customer service, including where this is included in our policy and procedure manual
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Information on how to interact and communicate with persons with disabilities
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Training on the use of assistive devices