Accessibility
A.O.D.A. 2005

Mulmer Service Ltd. is wholly committed to excellence in serving all customers including people with disabilities.

 

Assistive Devices

• We will ensure that all staff operating vehicles equipped with assistive devices (e.g. a wheelchair lift) are well trained and familiar with said device

• MSL encourages the use of personal assistive devices (e.g. walkers, canes, oxygen tanks) on our vehicles

• It is our commitment to provide accessible transportation to all customers regardless of physical ability.

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Communication

• We will make certain that our staff are able to communicate with people with disabilities in a way that takes into account a multitude of barriers, using both oral communication and written communication

• All official MSL signage is visible and readable

• Our website is accessible and legible

• Appropriate signage is visible on all wheel-chair designated buses

 

Support Persons

MSL encourages the presence of a support worker or aid to accompany all persons with disabilities on our vehicles

 

Staff and Training

All staff training includes:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the customer service standard

• Our commitment to provide accessible customer service, including where this is included in our policy and procedure manual 

• Information on how to interact and communicate with persons with disabilities

• Training on the use of assistive devices

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