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A.O.D.A. 2005

Our Commitment to
Serve All Customers

Mulmer Service Ltd. is wholly committed to excellence in serving all customers including people with disabilities.


Assistive Devices
  • We will ensure that all staff operating vehicles equipped with assistive devices (e.g. a wheelchair lift) are well trained and familiar with said device

  • MSL encourages the use of personal assistive devices (e.g. walkers, canes, oxygen tanks) on our vehicles

  • It is our commitment to provide accessible transportation to all customers regardless of physical ability.

  • We will make certain that our staff are able to communicate with people with disabilities in a way that takes into account a multitude of barriers, using both oral communication and written communication

  • All official MSL signage is visible and readable

  • Our website is accessible and legible

  • Appropriate signage is visible on all wheel-chair designated buses


Support Persons

MSL encourages the presence of a support worker or aid to accompany all persons with disabilities on our vehicles


Staff and Training

All staff training includes:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the customer service standard

  • Our commitment to provide accessible customer service, including where this is included in our policy and procedure manual 

  • Information on how to interact and communicate with persons with disabilities

  • Training on the use of assistive devices


Our Commitment

At MSL, we recognize that projecting the right attitude is pivotal in delivering exceptional customer service. Further, we are aware that attitudinal barriers often marginalize persons with disabilities. As such, it is our promise that all customers are treated with dignity and respect.
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